Refund Policy

Last updated: July 6, 2026

At 365 Business Setup, we are committed to delivering professional, transparent, and reliable business consultancy services. We value our clients’ trust and strive to ensure a smooth experience throughout every stage of their business journey. This Refund Policy outlines the terms and conditions governing refunds for our services.

1. Scope

This Refund Policy applies to all services provided by 365 Business Setup, including but not limited to company formation, business licensing, visa assistance, PRO services, VAT registration, accounting, HR support, compliance, and other corporate consultancy services.

2. Refund Eligibility

Refund requests will be considered on a case-by-case basis and may be approved under the following circumstances:

  • A duplicate payment or incorrect transaction has been made.
  • A payment has been processed due to a technical or administrative error.
  • The requested service cannot be delivered due to reasons directly attributable to 365 Business Setup, provided work has not yet commenced.
  • A refund has been approved following an internal review of the request.

3. Non-Refundable Payments

The following payments are generally non-refundable:

  • Government fees, licensing fees, visa fees, registration charges, taxes, and payments made to third-party authorities or service providers.
  • Consultation fees once professional advice or guidance has been provided.
  • Services that have been fully or partially completed, including document preparation, application processing, submissions, or coordination with government authorities.
  • Delays, rejections, or additional requirements imposed by government entities, regulatory authorities, banks, or other third parties.
  • Requests resulting from a change of mind, change in business plans, or inaccurate or incomplete information provided by the client.

4. Service Cancellation

Clients who wish to cancel a service must notify 365 Business Setup in writing at the earliest opportunity. Where work has not commenced, eligible refunds may be processed after deducting any administrative charges or expenses already incurred. Once work has begun, cancellation requests will be assessed based on the stage of service completion.

5. Refund Processing

Approved refunds will be processed through the original method of payment wherever possible. Processing times may vary depending on your financial institution, payment provider, or banking procedures.

6. Third-Party Fees

365 Business Setup acts as a professional consultancy and facilitation service provider. Fees paid to government departments, regulatory authorities, financial institutions, or other third-party organizations are outside our control and cannot be refunded unless the respective authority approves such a refund.

7. Policy Updates

365 Business Setup reserves the right to amend or update this Refund Policy at any time to reflect changes in our services, business practices, or applicable regulations. The latest version will always be available on this website.

8. Contact Us

If you have any questions regarding this Refund Policy or would like to submit a refund request, please contact our team through the contact information provided on our website. We will review your request promptly and respond as soon as reasonably possible.